{"id":1653,"date":"2026-06-30T09:51:27","date_gmt":"2026-06-30T07:51:27","guid":{"rendered":"https:\/\/devgroup.tpcsrl.com\/assistance-and-support"},"modified":"2026-07-10T12:57:22","modified_gmt":"2026-07-10T10:57:22","slug":"assistance-and-support","status":"publish","type":"page","link":"https:\/\/devgroup.tpcsrl.com\/en\/the-areas-of-expertise\/assistance-and-support","title":{"rendered":"Assistance and Support"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-46076e01 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-3b3ee887\"><h1 class=\"uagb-heading-text\"><em>Specialized Technical Assistance<\/em><\/h1><\/div>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color has-medium-font-size wp-elements-98d7743c1665f8a4aab12a17a0feaff4 wp-block-paragraph\">Quick support, preventive maintenance, and certified repairs to ensure maximum operational continuity of your systems.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-f42b4367 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-2ed6c692\"><div class=\"uagb-heading-text\">OUR SERVICE PHILOSOPHY<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-ef2d0f7b\"><h2 class=\"uagb-heading-text\"><em>Comprehensive Assistance<\/em><\/h2><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">From the preliminary workshop study to maintaining maximum uptime over the years.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-layout-grid uagb-block-3c95de16 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container box-hover-gold uagb-block-b2c3c195\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-af563ebe\"><div class=\"uagb-heading-text\"><strong>PHASE 1 \u2014 360\u00b0 PRE-SALE<\/strong><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-8a44c85a box-hover-gold\"><h3 class=\"uagb-heading-text\"><em><em><em>Engineering Consulting and Configuration<\/em><\/em><\/em><\/h3><\/div>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">Before proposing the-areas-of-expertise, we analyze the physical and energy requirements of your production department to ensure zero waste.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1f1ee9f0\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-06b9d740\"><h2 class=\"uagb-heading-text\"><strong><em>1. Feasibility Study &amp; Technical Analysis<br\/><\/em><\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We analyze workshop flows, network electrical absorptions, and technical gas flow rates.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-ccc2adeb\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-23247d10\"><h2 class=\"uagb-heading-text\"><strong><em>2. Personalized Application Consulting<\/em><\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend Fronius generators and Power System air installations perfect for your joint geometries.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-498f501a\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-40f99536\"><h2 class=\"uagb-heading-text\"><strong><em>3. Practical Tests &amp; Welding Tests<\/em><\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We perform physical welding tests on your pilot pieces to verify penetration and aesthetics before purchase.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container box-hover-gold uagb-block-dbe56913\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-250b0259\"><div class=\"uagb-heading-text\"><strong>PHASE 2 \u2014 COMPREHENSIVE AFTER-SALES<\/strong><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-f1a7be7e box-hover-gold\"><h3 class=\"uagb-heading-text\"><em><em><em>Uptime Maintenance and Continuous Support<\/em><\/em><\/em><\/h3><\/div>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\">A network of certified technicians always available for mandatory calibrations, maintenance, and ready-to-use spare parts.<\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-ea40593b\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-280cc365\"><h2 class=\"uagb-heading-text\"><strong><em>1. Installation, Start-up &amp; Training<\/em><\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">On-site installation carried out to perfection and training on the correct and safe use of the torches and the system.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-b42b23ef\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-de9941ac\"><h2 class=\"uagb-heading-text\"><strong><em>2. Preventive Maintenance Plans<\/em><\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Scheduled periodic inspections to prevent sudden plant shutdowns and premature wear.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-8dd26c2a\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-47db7585\"><h2 class=\"uagb-heading-text\"><strong><em>3. Calibration &amp; Certification EN IEC 60974-14<\/em><\/strong><\/h2><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We perform the legally prescribed periodic calibration with the issuance of a valid official ISO certificate.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-f60b51dc alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-slider uagb-block-28124920 uagb-slider-container\"><div class=\"uagb-slides uagb-swiper\"><div class=\"swiper-wrapper\">\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-b19cd09d\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-afe103b1\">\n<div class=\"wp-block-uagb-container uagb-block-3dcc9b4e\">\n<div class=\"wp-block-outermost-icon-block aligncenter icon-gold icon-usato\"><div class=\"icon-container\" style=\"width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-clock text-gold background-semi-white\" aria-hidden=\"true\" aria-label=\"icon-gold\"><path d=\"M12 6v6l4 2\"><\/path><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><\/svg><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c187960d\"><h2 class=\"uagb-heading-text\">Quick Intervention<\/h2><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Aware that every minute of machine downtime is a cost, we offer fast and efficient on-site support services throughout Tuscany.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-76103269\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-7038d97d\">\n<div class=\"wp-block-uagb-container uagb-block-2ecdef5b\">\n<div class=\"wp-block-outermost-icon-block aligncenter icon-gold icon-usato\"><div class=\"icon-container\" style=\"width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-wrench text-gold background-semi-white\" aria-hidden=\"true\" aria-label=\"icon-gold\"><path d=\"M14.7 6.3a1 1 0 0 0 0 1.4l1.6 1.6a1 1 0 0 0 1.4 0l3.106-3.105c.32-.322.863-.22.983.218a6 6 0 0 1-8.259 7.057l-7.91 7.91a1 1 0 0 1-2.999-3l7.91-7.91a6 6 0 0 1 7.057-8.259c.438.12.54.662.219.984z\"><\/path><\/svg><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-a51ca9d3\"><h2 class=\"uagb-heading-text\">Certified Repairs<\/h2><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">We use only original spare parts and highly qualified technicians to repair welders, cutting systems, and compressors.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-slider-child uagb-slider-child-wrap swiper-slide uagb-block-63217ebf\"><div class=\"swiper-content\">\n<div class=\"wp-block-uagb-container uagb-block-8379524e\">\n<div class=\"wp-block-uagb-container uagb-block-aef829f6\">\n<div class=\"wp-block-outermost-icon-block aligncenter icon-gold icon-usato\"><div class=\"icon-container\" style=\"width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"28\" height=\"28\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-clock text-gold background-semi-white\" aria-hidden=\"true\" aria-label=\"icon-gold\"><path d=\"M12 6v6l4 2\"><\/path><circle cx=\"12\" cy=\"12\" r=\"10\"><\/circle><\/svg><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-6141265b\"><h2 class=\"uagb-heading-text\">Scheduled Maintenance<\/h2><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Preventive maintenance plans to extend the life of machinery and prevent sudden breakdowns.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><div class=\"swiper-pagination\"><\/div><div class=\"swiper-button-prev\"><\/div><div class=\"swiper-button-next\"><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-86aa5c1a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-3893e113\"><h2 class=\"uagb-heading-text\"><em>Operating Mode<\/em><\/h2><\/div>\n\n\n\n<p class=\"has-text-align-center has-medium-font-size wp-block-paragraph\">Flexible the-areas-of-expertise for every technical support need.<\/p>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-f225cd1e alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container box-hover-gold uagb-block-760280a9\">\n<div class=\"wp-block-uagb-container uagb-block-38e27fa6\">\n<div class=\"wp-block-outermost-icon-block aligncenter icon-gold icon-usato\"><div class=\"icon-container\" style=\"width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-wrench text-gold background-semi-white\" aria-hidden=\"true\" aria-label=\"icon-gold\"><path d=\"M14.7 6.3a1 1 0 0 0 0 1.4l1.6 1.6a1 1 0 0 0 1.4 0l3.106-3.105c.32-.322.863-.22.983.218a6 6 0 0 1-8.259 7.057l-7.91 7.91a1 1 0 0 1-2.999-3l7.91-7.91a6 6 0 0 1 7.057-8.259c.438.12.54.662.219.984z\"><\/path><\/svg><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-3f33bfb2 box-hover-gold\"><h3 class=\"uagb-heading-text\"><em><em><em>On-Site Support<\/em><\/em><\/em><\/h3><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Our technicians intervene directly at your premises with mobile workshops equipped for immediate repairs.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container box-hover-gold uagb-block-05314a92\">\n<div class=\"wp-block-uagb-container uagb-block-e05c1d65\">\n<div class=\"wp-block-outermost-icon-block aligncenter icon-gold icon-usato\"><div class=\"icon-container\" style=\"width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"lucide lucide-headphones text-gold background-semi-white\" aria-hidden=\"true\" aria-label=\"icon-gold\"><path d=\"M3 14h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-7a9 9 0 0 1 18 0v7a2 2 0 0 1-2 2h-1a2 2 0 0 1-2-2v-3a2 2 0 0 1 2-2h3\"><\/path><\/svg><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-f12dad62 box-hover-gold\"><h3 class=\"uagb-heading-text\"><em><em><em><em><em><em>Remote Support<\/em><\/em><\/em><\/em><\/em><\/em><\/h3><\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Remote diagnostics and telephone support to quickly resolve configuration or software issues.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container box-hover-gold uagb-block-de0df5ca\">\n<div class=\"wp-block-uagb-container uagb-block-b9ca64f1\">\n<div class=\"wp-block-outermost-icon-block aligncenter icon-gold icon-usato\"><div class=\"icon-container\" style=\"width:48px;transform:rotate(0deg) scaleX(1) scaleY(1)\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" 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class=\"wp-block-uagb-container uagb-block-a5365646\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-76f2443e      \"\n\t\t\tstyle=\"\" >\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"headphones\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 512 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M512 287.9l-.0042 112C511.1 444.1 476.1 480 432 480c-26.47 0-48-21.56-48-48.06V304.1C384 277.6 405.5 256 432 256c10.83 0 20.91 2.723 30.3 6.678C449.7 159.1 362.1 80.13 256 80.13S62.29 159.1 49.7 262.7C59.09 258.7 69.17 256 80 256C106.5 256 128 277.6 128 304.1v127.9C128 458.4 106.5 480 80 480c-44.11 0-79.1-35.88-79.1-80.06L0 288c0-141.2 114.8-256 256-256c140.9 0 255.6 114.5 255.1 255.3C511.1 287.5 511.1 287.7 512 287.9z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-0a2d0757\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0512b8c3\"><h3 class=\"uagb-heading-text\">Direct Line Support<br\/><a href=\"tel:+390575527027\"><\/a><\/h3><\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-5ede7db0\"><h1 class=\"uagb-heading-text\"><a href=\"tel:+390575527027\">+39 0575 527027<\/a><br\/><a href=\"tel:+390575527027\"><\/a><\/h1><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Specialized Technical Assistance Quick support, preventive maintenance, and certified repairs to ensure maximum operational continuity of your systems. 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